Terms & Conditions

Last updated: April 30, 2024
Please read these terms and conditions carefully before using Our Service.

GENERAL CONDITIONS

These General Terms and Conditions apply to your account created on the CLIMATIG software platform and to our Offers and Services and constitute a binding agreement between us.
These General Terms of Service (hereinafter: the Terms) apply to service contracts concluded by ALTACON d.o.o., PIN: 93017443977, Rijeka, Kvaternikova 21 as a Service Provider (below: Service Provider or ALTACON d.o.o.) and the legal or natural person who orders the services in question (below: the User or “You”) and form an integral part of such contract (below: Contract).

Additional terms of service may be indicated in each individual contract for the provision of the service concluded by the Service Provider and the User, depending on the type of service and other circumstances of the case. In the event of a disagreement between these Terms and the Additional Terms specified in the individual service contract, such Additional Terms prevail. By concluding a Service Agreement with the Service Provider, the User also accepts these Terms as an integral part of the Agreement.

By accepting these Terms during the process of registering your account or subscription, or by accessing or using our Offers, you acknowledge the acceptance of these Terms and other applicable terms and give your consent to be a party to this binding Agreement. If you disagree, you do not have the right to access or use our offers and services.
You agree to these Terms on behalf of the company or other legal entity for which you operate (for example, as an employee) or, if there is no company or legal entity, on your behalf as an individual (in any case, “You”). You represent and warrant that you have the right and authority (as well as the ability – for example, you are sufficiently of legal age) to act on behalf of and oblige such an entity (if any) and yourself.

Your access to and use of the Service is also conditional on your acceptance and compliance with the Company’s Privacy Policy. Our privacy policy describes our policies and procedures on collecting, using, and disclosing your personal information when you use an app or website and tell you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our service.

Additional terms are defined in these Terms and in the “Definitions of Terms” section (section 2) below.

1. SERVICE PROVIDER

ALTACON d.o.o.
Kvaternikova 21, 51000 Rijeka, Croatia

PIN: 93017443977 

Phone: +385 (0)1 667 3244 

Email address: [email protected]
Company registered in the court register of the Commercial Court in Rijeka under the number (MBS) 040408954.
Share capital: HRK 20,000.00 (paid in full).
Member of management: Duško Radulović.
Climatig.com – website owned by the Service Provider.

2. DEFINITIONS OF TERMS

For the purposes of these terms and conditions:
User – any natural or legal person who, as a user, has contracted the provision of services from the Service Provider.
You – any natural or legal person who, as a user, has contracted the provision of services from the Service Provider.
The user of the website climatig.com – any natural or legal person using the website climatig.com for the purpose of obtaining services advertised on the same or obtaining information about a particular service or Service Provider.
Application or app – refers to the CLIMATIG software platform, app.climatig.com
Online shopping or web shop – making the purchase of the service and or registering a user account for the application through the website climatig.com.
Services – all services highlighted on the climatig.com website.
Digital content – data that is produced and delivered in digital form.
CLIMATIG – climatig.com Website
Web service – refers to the CLIMATIG software platform and access to the application and/or API.

3. ABOUT THE SERVICE IN GENERAL

CLIMATIG software platform services have been developed for the global market. Our solution is an innovative climate change risk prediction platform called CLIMATIG. Using state-of-the-art technologies and climate science, the aim is to deliver reliable climate risk predictions for a given geolocation in an understandable and tailored form for decision-makers, to improve the quality and relevance of climate services by providing information frameworks to support climate services, to strengthen the scientific base and relevance of climate services, and to create a service that meets the needs of end-users.

Our mission is to create an intelligent climate service for both private and public companies and organizations, especially in the field of insurance and finance, public and local government, but also for all end users.

The service provider reserves the right to modify the features and functionality of the application from time to time. The service is available for payment with the possibility of a trial period. The service is charged according to one of the available subscription models on a monthly or annual basis with the option of automatic billing.

The Service does not include access to the Internet or any other network or any communications services or any hardware, software, storage, security, or other resources necessary to access or use the Services.

4. TERMS OF USE
4.1. Accepting the Terms

By accepting these Terms during the process of registering your account or subscription, or by accessing or using our Offers, you acknowledge the acceptance of these Terms and other applicable terms and give your consent to be a party to this binding Contract. If you disagree, you do not have the right to access or use our offers.

You agree to these Terms on behalf of the company or other legal entity for which you act (for example, as an employee or contractor) or, if there is no company or legal entity, on your behalf as an individual (in any case, “You”). You represent and warrant that you have the right and authority (as well as the ability – for example, you are sufficiently of legal age) to act on behalf of and oblige such an entity (if any) and yourself.

The Terms of Use apply to all content and services on domains and sub-domains climatig.com.
By using the Services and access to the website climatig.com and/or app.climatig.com, you are deemed to be aware of these Terms at all times, and fully understand and accept them, including the cookie terms.

4.2. Third-party Content


While using the Service, it is possible to leave the website climatig.com or app to gain access to or download any additional content provided by a third party, including software, data, images, etc. You hereby acknowledge that third-party content is the sole responsibility of a third-party service provider. These Terms do not apply to the rights of access to content to third parties and may require your acceptance of various and separate terms of use, which do not apply and are not related to the climatig.com or app Service Provider. Accepting such terms of use between you and a third party does not affect or link to these Terms and/or any other, individual agreements you may have with the Service Provider.

4.3. Modify a site or Condition

The Service Provider reserves the right to modify the content and access to the Service at any time and without prior notice, in which case we will update the date “Last updated” at the top of these Terms. Changes may occur for any reason, including but not limited to legal compliance, a change in the Provider’s business policy, a change in visual identity, technological advancement or some third reason. The Service Provider may also modify or replace these Terms from time to time, which will be available to you on the CLIMATIG pages where the Service is provided.

You understand and agree that your use and/or access to the Service after changing and changing the Terms means that you accept these new and/or amended Terms of both the Use of the Website and the Service. Furthermore, you understand that it is your responsibility to read the current Terms and that the Service Provider will not contact you or otherwise inform you of the changes made or exchange of the Terms and Conditions in any way other than posting on this website.

5. CORRECTION

There may be information on climatig.com website or app that contains typographical errors, inaccuracies, or omissions, including descriptions, prices, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the website climatig.com or app at any time, without notice.

6. ACCOUNT
6.1. Responsibility

In order to subscribe to the Service, you need a user account. Through your user account, there is an opportunity to add new authorized users that are related to your user account. Username and password information is known only to you, and you are required to keep it secret. You will not disclose the secret information available to you, as well as those available to you during your work, or otherwise make available to anyone other than authorized persons. It is your duty to take all security measures to protect the confidentiality of the data. If in any way there is disclosure, loss, or misuse of data through your fault, intentional or negligence, you shall bear the risk and obligation to compensate for the damage caused by yourself. It is your responsibility to ensure the security of all authorized users who are related to your user account, and you are obliged to ensure the security of all activities related to the user account and the accounts of authorized users. When suspected misuse or not authorized use of the account, please contact us without delay via an email address at: [email protected].

To create an account, you must be at least 18 years old and must provide truthful and accurate information about yourself. Do not attempt to impersonate someone else when you create your account.

In some cases, your account may be assigned to you by an Administrator, such as your employer or Service Provider. If you use or sign into an account assigned to you by the Administrator as your employer, additional terms may apply to the use of the site. Moreover, your Administrator can access or disable your account without our participation.

The User may not carry out any reverse engineering on any part of the Services, assign or resell direct access to services to a third party or include services in his services which he would then provide toll or free of charge to third parties.

The Service Provider gives the right to the User to use all services on the website climatig.com or app only for personal or business purposes, for non-commercial purposes.

6.2. Account Benefits


Your account is designed to provide you with a place to access and manage your account information and acquire the right to use the web service and other benefits in accordance with the selected subscription model. Your account is designed to be available practically anywhere, anytime through a website at climatig.com or on other successor or alternative CLIMATIG sites.
Your account features may include:

a) logging into CLIMATIG sites and services,
b) manage your subscriptions,
c) access to offers,
d) access to downloads and trials,
e) access to technical support, news, and subscription information.

6.3. User Account Information

Any information you enter that relates to your user data and/or assets such as name, address and other attributes is your property and will not be available or shared to anyone but you.

7. SUBSCRIPTION

Your subscription includes access to and use the CLIMATIG web service, programming interface, or a combination of CLIMATIG web service and software interface. Your subscription may also include additional benefits for subscribers that CLIMATIG generally makes commercially available to users who have the same subscription as you. Benefits for subscribers may include, for example:
a) technical support,
b) access to learning events, newsletters, webinars, galleries and other educational resources and facilities,
c) access to trials and software interfaces,
d) rights to updates, upgrades, and other web service features,
e) rights to individual web services.

Subscription models will be published and available on the climatig.com website, and each model provides information about the specification of the service and the associated prices. Prices and description of the services can be found under “Subscription”.

The service provider may change its subscription models and their prices from time to time. All ordered services will be delivered at prices valid when making the offer if the expiry date of the offer has not expired at the time of payment. Any change in the subscription model or price will apply at the end of the previous offer and/or at the time of contracting the new service. The service provider may at any time set a discount for individual services.

The user subscribes to Service on the site under “Subscription” by selecting one of the listed subscription models, for which it is necessary to pre-register. The user has the option to pay for the Service according to the selected subscription model through an offer or by a card. If the user pays for the Service by card via the online payment gateway from the climatig.com website, the Service will be charged immediately and then the use of the Service and the execution of the Agreement will begin. If the user chooses to pay through the offer, then the execution of the Contract and the beginning of the use of the services begin on the day of the payment. In both cases, the User will receive an invoice at the time of billing for the Service.

7.1. Subscription to the offer (Service)


The service provider may modify subscription models from time to time. Unless otherwise agreed, use your overpayment model until the end of the agreed period. Support models and services may vary depending on the type of your subscription and the time period when the subscription was made.

7.2. User Account Information

Your subscription under the Offer is of limited duration, and the length of which will be indicated at the time of purchase and will be visible on your purchase confirmation, other identification of the Offer or in the management part of your subscription.

7.3. Renew your subscription

At the end of your subscription period, you will be able to renew your subscription to the extent and under the terms that are valid at that time. Certain subscriptions may have an automatic renewal option and will be automatically subject to any provisions in force at that time. If you wish to cancel such automatic renewal, you are required to do so at least 30 days before the end of the Agreement, otherwise the subscription continues according to the current subscription model.

7.4. User Account Information

The Service Provider may make available or deliver offers (or features of the Offer) marked or offered as “not for resale”, “free”, “assessment”, “trial version”, “pre-release”, “beta” or other similar label (together, “Trial versions”). You can access or use trial versions only during the period and for trial purposes, as expressly permitted by the Provider. Trial versions are not permitted to be provided to third parties and will only be used by you as an individual, company or other legal entity, only one named employee. The Service Provider assumes no obligations regarding trial versions in connection with any features, functions, service levels or data and does not provide any guarantees of any kind in relation to trial versions, the Service Provider may choose not to issue any trial version in general or convert any trial version into a product offering, and trial versions may contain code that has not been fully tested, including errors and errors that may cause complete data loss or system failure. Trial subscriptions do not include subscription benefits, and the Service Provider reserves the right, without further notice, to terminate any trial version at any time.

8. CLIMATIG API

When you subscribe to the Offer, the Provider may provide you with access to the application’s program interfaces. For all such APIs that the Service Provider makes available or delivers to you, and in accordance with these Terms and all permits for the agreed period of your subscription, use is permitted for you exclusively in connection with and for your own authorized internal use of the Offer for which APIs are made available and in accordance with the API. All APIs are confidential and owned by the Service Provider and may not be distributed or disclosed to a third party or used for any purpose other than the one for which they are permitted. If you develop any application, services, modules or components using all or any part of the APIs (together, “Your Development”), you can use your development with third-party software or hardware (including the transfer of your development to third-party platforms), but only if you remove from your development all elements of the APIs (including all elements based on APIs) and if your development does not reveal, does not make available, includes or embodies any part of the API, and does not include or embody any part of the Offers or other intellectual property provider. If you want to use your development for any use other than your internal use with your offer (for example, for customers or any other users besides you), you will need a separate developer permission.

9. TERMINATION, SUSPENSION

Upon expiry or termination of the subscription or other Offer for any reason, your rights in connection with that Offer, including any associated subscription benefits, shall cease. You will then stop all access to and use of the Offer (including all access and use by your authorized users).
At the end of the agreed period of the selected subscription model, and in the case when the User does not renew such a subscription, or does not make the payment that is visible to the Service Provider in order to ensure the continuation of the use of the service according to one of the subscription models, or other agreement, the user account is suspended, and the User, that is, his or hers and all his or hers related user accounts cannot access or use the web service. The service provider reserves the right, exceptionally, from this provision and in exceptional cases, which will be individually defined and contracted, to allow further use without suspension and under special conditions.

9.1. Your right to break up

The User has the right to terminate his subscriptions and these Terms at any time. This option can be exercised by the user within his user profile where he selects and confirms the option to terminate the subscription. If the user terminates his subscription before the agreed expiry of the service, the Service Provider is not obliged to him or her and does not refund the paid funds for the period until the end of the Contract. The user, despite the termination of the contract, will have the possibility to access the web service until the day of the contract if he or her does not request the opposite in writing.

9.2. Right to terminate by the Service Provider

The Service Provider may terminate any or all of your subscriptions or other offers, these Terms and/or your account, in the following cases:
a) if you don’t have currently paid subscriptions,
b) if you have not paid on time any amounts (including fees and taxes) that you owe in relation to any offer or otherwise owe the Service Provider,
c) if you (including any of your authorized users) significantly violate these Terms (including any Additional Contract, any Special Terms or any other applicable terms) and fail to remedy such violation within 30 days of written notification of the breach.
These Terms will automatically cease without further notice or action by the Provider.

9.3. Return

Prepaid services must be used within the appropriate period and before the end of the contract. The service provider shall not provide authorizations or refunds for prepaid, one-off fees or other fees that have already been due or have been paid and the services have not been used by the User.

10. OWNERSHIP AND CONTENT

All content published on climatig.com or app.climatig.com is the property of the Service Provider and may not be copied, reproduced, or distributed in any way without the written consent of the Service Provider. Intellectual property rights and copyrights on all parts of the CLIMATIG platform software belong to the Service Provider. By opening the user account, the user gains access to the data and activities contracted when paying for the subscription. It is not allowed to reproduce, further exploit or any other way of distributing the data contained through the application or any part of the site.

11. CHANGES TO TERMS OF USE

The Service Provider reserves the right from time to time (and you agree that the Service Provider may) amend these Terms without notice. The Service Provider will endeavor to notify you of any changes to the Terms on the app’s homepage (“Notice of Change”), and you will then have the opportunity to review such an amendment.

Changes to the Privacy Statement, Special Terms, Type of Subscription, Subscription Benefits, or other policies will be addressed as described in them.
You acknowledge that your obligations regarding subscription offers, and benefits do not depend on the delivery of future features or functionality (or oral or written statements about future features or functionality).

The Service Provider reserves the right from time to time, and you acknowledge and agree, that the Service Provider may modify or publish subsequent versions of the offer, or may terminate the offer and/or offer a replacement offer in its place, modify or discontinue benefits, features and functionality, or accompanying services or availability with respect to the offerings, whether generally or in any geographic area or language, or add or change license keys, authorizations or other means of controlling access to or use of the offerings. The service provider will endeavour to inform you of major changes to the offers.

12. AVAILABILITY OF SERVICES

The Service Provider shall not guarantee the continuous operation of its services or error-free work, nor that the Service Provider will correct any errors or prevent outages caused by a third party or prevent unauthorized third-party access to the service. The User agrees and accepts that access to the Website or app may sometimes be interrupted, temporarily unavailable or excluded, either due to ordinary circumstances (for example, regular maintenance, website and app upgrades and the like) or due to exceptional circumstances (for example, third-party attacks).

13. METHOD OF LODGING A COMPLAINT

The User may submit a written complaint to the Service Provider if he or she considers that the Service Provider does not comply with the provisions of the Contract, these General Terms and Conditions and the law governing the provision of the services.

The User may also submit to the Service Provider a written complaint relating to the processing of personal data.

The complaint can be filed in one of the following ways:
· by e-mail: [email protected]
· or by post: to: ALTACON d.o.o., Kvaternikova 21, 51000 Rijeka, Croatia
The service provider will give the answer to the received complaint in writing within 15 days of receipt of the complaint.
The User and the Service Provider declare that they will try to resolve all disputes peacefully and without engaging the institutions. In the event of a dispute, the Commercial Court in Rijeka has jurisdiction.

With the special regulation of the European Union, the Regulation of the European Union on online consumer dispute resolution, of 15 February 2016 across the EU, all disputes relating to online shopping can be resolved through the ODR (Online Dispute Resolution) platform. The platform can be used by both consumers and traders, and a complaint can be lodged in any of the 23 official EU languages. If you encounter a problem while shopping online within the EU, you can fill out a complaint form in three simple steps. You can file a complaint here.
This link can be used by consumers for cross-border consumer disputes. For consumer disputes in relation to traders from the Republic of Croatia, this possibility does not exist until the procedure is supported by the necessary legislation by the authorized bodies of the Republic of Croatia.

14. COPYRIGHT

All titles and copyrights in the source code of the application created by the Service Provider and accompanying online materials are owned by the Service Provider. The application is protected by copyright laws and the provisions of international treaties. Therefore, you must treat the software like any other copyrighted material.

15. INTELLECTUAL PROPERTY RIGHTS

All brands, logos, company name and intellectual property rights that are part of or associated with the website or application are exclusively within the authority of the Service Provider’s disposal. This contract does not give you the right to use brands, logos, company names and other parts of intellectual property. All intellectual property rights of the software, in particular code, APIs as well as all texts contained in it, are the property of the Service Provider. Any unauthorized use or unauthorized use of parts of intellectual property will be prosecuted.

16. DISCLAIMER

Our website and application may be temporarily unavailable from time to time for maintenance or other reasons. Your use of the website and application, its content and any services or items obtained through the website and application is at your own risk. Neither the Service Provider nor any person associated with the Service Provider guarantees that the information or materials on any website and application or access to any website or application will be free of interruption or error, or that it will provide certain results using the website and application or any content, functionality, or link to it. Access to the website (including all information or materials on it) and applications is provided on the principle of “as is”, without guarantees of any kind, whether express or implied. No advice or information provided by the Service Provider, or any person associated with the Service Provider creates any warranty. No advice or information, whether oral or written, received from us through our website or services will create any warranty, representation or warranty that is not expressly stated in these Terms.

The calculations, interpretations and conclusions obtained through CLIMATIG or exit reports are for informational purposes only and may not be used or relied upon by the user, including defining or declaring a climate disaster in any official manner. While CLIMATIG makes reasonable efforts to ensure that all information through the app is accurate, it is not possible to guarantee their accuracy and integrity. The use of this application is at the user’s own risk, under no circumstances will Service Provider be liable for any loss, damage, liability, or expense incurred or suffered, which is claimed to result from the use of this application and any results report arising from the use of the application.

To the fullest extent permitted by applicable law, the Service Provider hereby disclaims any warranties of any kind, whether express or implied, legal, or otherwise, including, but not limited to, warranties of sale, non-infringement, and suitability for a particular purpose.

Contact sales